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- What happens if the Financial Ombudsman does not uphold my complaint?
- How long is the whole process likely to take?
- What will happen to my investment policy or savings plan if my complaint is upheld?
- Will this action affect my credit rating?
- What can I do if I am unhappy with the service?
- Can I claim independently?
- Endowment
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- Irresponsible Lending
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- How much will I pay for the services of EMCAS?
- If I instruct EMCAS to act on my behalf what happens next?
- What happens if the Financial Ombudsman does not uphold my complaint?
- What happens if I am not happy with the service?
- Can I claim independently?
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- Payment Protection Insurance
- Mr Simon, Flint, May 2011
- Mr & Mrs Minty, Exmouth, March 2011
- Mr & Mrs Mortimore, Torquay, March 2011
- Mr Robson, Seaham, March 2011
- Mr Hammond, Cheltenham, March 2011
- Mr Lintern, Cardiff, March 2011
- Mr Croucher, Crawley, March 2011
- Mr Buckley, Stone, March 2011
- Mr Meredith, Hastings, March 2011
- Mr & Mrs Bramely, Mansfield, Dec 2010
- Mrs Knight, Salisbury, Dec 2010
- Mr Lawal, London, Oct 2010
- Mr Watson, Sunderland, Oct 2010
- Mrs McConnell, Biggar, Oct 2010
- Mr & Mrs Lewis, Cannock, Oct 2010
- Mr Sugden, Newark, Oct 2010
- Mr & Mrs Bramley, Mansfield, Oct 2010
- Ms Giles, Newton Abbot, Sept 2010
- Mr & Mrs Edge, Ruthin, Sept 2010
- Miss Lismore, Liverpool, June 2010
- Mr Debenham, Surrey, Feb 2010
- Mrs McEvoy, Liverpool, April 2010
- Mr Dick, South Lanarkshire, Feb 2010
- Mrs Hawke, Newport, Jan 2010
- Mrs Gallagher, Harlow, Jan 2010
- Mr Gabor, Dagenham, Jan 2010
- Mrs Johnson, Market Harborough, Jan 2010
- Mrs Lapsley, Glasgow, April 2010
- Mr & Mrs Jno-Rose , London, Jan 2010
- Mr Williams & Miss Knott, Rotherham, Dec 2009
- Mrs Beadle, Croydon, Dec 2009
- Mrs Linsky, Manchester, Nov 2009
- Mr Page, Southam, Jan 2010
- Miss Clarke, Cirencester, Dec 2009
- Credit Card
- Miss Page, Darlington, Jan 2011
- Mrs Tattersfield, Dalbeattie, Dec 2010
- Mrs Edwards, Ilfracombe, Dec 2010
- Mrs Smith, Cheadle, Dec 2010
- Mrs Goodfellows, Hereford, Sept 2010
- Mr McKechnie, Glasgow, Sept 2010
- Mr Alexander, Saltash, Sept 2010
- Mrs O'Reilly, Stoke on Trent, Sept 2010
- Mr Todd, Houghton Le Spring, Sept 2010
- Mrs Bohemia, Birmingham, January 2010
- Mr Walker, Lancashire, Dec 2009
- Mr Ward, Sheffield, Dec 2009
- Mrs Henderson, Ballymena, Dec 2009
- Mrs Brown, Surrey, Nov 2009
- Investment
- Endowment
- Mr Coupland, Telford, May 2011
- Mr & Mrs Ovenden, Tunbridge Wells, May 2011
- Mr & Mrs Sims, Merthyr Tydfil, May 2011
- Mrs Laing, Edinburgh, May 2011
- Mr & Mrs Taylor, Swadlincote, May 2011
- Miss Wilson, Stockton on Tees, May 2011
- Mr & Mrs Wallace, Porthcawl, May 2011
- Mr & Mrs Worrall, Market Drayton, May 2011
- Mr & Mrs Manning, Ipswich, May 2011
- Mrs Doherty, Wirral, May 2011
- Mr & Mrs Davis, Dorset, May 2011
- Miss Dunstan, Pontypool, March 2011
- Mr Arlin, Worcestershire, March 2011
- Mr Barnes, Preston, March 2011
- Mr & Mrs Hall, Chertsey, March 2011
- Mr Tate, Guisborough, March 2011
- Mr & Mrs Wilkinson, Peterlee, March 2011
- Mr Boyd, Dumfries, March 2011
- Mr Mellow & Mrs Summerell, Cornwall, March 2011
- Mr & Mrs Ebo, Birmingham, March 2011
- Mr & Mrs Barr, Birmingham, March 2011
- Mr & Mrs Carter, High Wycombe, March 2011
- Mr & Mrs Byers, Annan, March 2011
- Mr & Mrs Boston, Prenton, March 2011
- Mr & Mrs Stedham, Avon, March 2011
- Miss Snow, Doncaster, Feb 2011
- Mr & Mrs Reynolds, Wolingham, Feb 2011
- Mr & Mrs McGarry, Benfleet, Feb 2011
- Mr & Mrs Scott, Banchory, Feb 2011
- Mr Robertson, Leven, Feb 2011
- Mr & Mrs Thornton, Sherborne, Jan 2011
- Mr Bocutt, Dover, Jan 2011
- Ms Popplewell, Sheffield, Jan 2011
- Mr & Mrs Whitmore, Redditch, Jan 2011
- Mr Annetts, Hungerford, Dec 2010
- Mr & Mrs Walker, Pentre, Dec 2010
- Mrs Field, Sutton, Dec 2010
- Mr & Mrs Gill, Loughborough, Dec 2010
- Mrs Nolan, Somerset, Dec 2010
- Mr & Mrs Inston, Birmingham, Dec 2010
- Irresponsible Lending
- Payment Protection Insurance
- News
- Millions of pension dreams shattered - Nov 2011
- FOS raises concerns over whole of life policies - Oct 2011
- Official data shames Barclays as worst bank for complaints - 09/11
- I think I have been mis-sold PPI - What now?
- Complaints against big banks soar - Sept 2011
- Complaints at bailed-out bank soar by 75% in just 6 months - Sept 11
- EMCAS Charity Football Tournament raises £313.05 for Mayfield School
- Banks feel the pressure as PPI complaints continue to mount - July 2011
- Should you ever trust your bank to invest your cash? - July 2011
- Customer update: Lloyds PPI Complaints - July 2011
- Customer update: MBNA PPI Complaints - June 2011
- Toxic warning: These products may damage your wealth - June 2011
- EMCAS predict surge in mis-sold investment complaints - June 2011
- FSA take action to speed up PPI complaints – June 2011
- Panorama: Putting banks' advice to the test - June 2011
- Savers 'misled by the banks over where to invest' June 2011
- ‘We need fundamental overhaul of bank complaints handling’ - May 2011
- Bank of Scotland fined £3.5m for 'wrongly handling' complaints - 05/11
- The PPI Judicial Review explained – May 2011
- Retirement hardship as pension payouts slump by a third - 05/11
- A record year for financial complaints from unhappy customers - 05/11
- If property prices plunge, could you be facing negative equity? May 2011
- Borrowers face dilemma over tracker mortgages - 05/11
- British banks drop PPI mis-selling appeal - May 2011
- Lloyds PPI complaints given green light! May 2011
- Credit card interest rates hit 13-year high, analysis shows - May 2011
- Banks lose PPI Judicial Review - April 2011
- PPI ruling could cost banks £4.5bn - April 2011
- Banks pinch ISA interest - April 2011
- Endowments plunge to record low below £23,000 - April 2011
- Budget 2011: Key Points March 2011
- How DARE banks treat us so badly! - March 2011
- With-profits bonds have paid less than 2pc for 10 years - Mar 2011
- PPI mis-selling dominates Financial Ombudsman's workload - Feb 2011
- Banks in the dock for '£40m wills rip-off' - Feb 2011
- Lloyds customer complaints rise to 2,000 a day - Feb 2011
- FSA fines DB Mortgages £1.5m for irresponsible lending - Feb 2011
- Halifax mortgage customers to receive £500 million payout - Feb 2011
- The crippling legacy left by endowment policies - Feb 2011
- Judical Review Update - Feb 2011
- The top man at Barclays says sorry to couple - Oct 2010
- Consumers should take advantage of new consumer rights - Jan 2011
- Banks fight FSA's PPI rules - Jan 2011
- Banks challenge PPI compensation rules in High Court - Jan 2011
- Barclays fined £7.7m - Jan 2011
- One million pensioners still burdened with a mortgage - Dec 2010
- 'Mirror Funds': Investments that charge you twice - Dec 2010
- PPI complaints stalled by banks, Ombudsman reveals - Dec 2010
- Watchdog warns over 'cash' funds - Nov 2010
- PPI Judicial Review Update - Nov 2010
- PPI Judicial Review - It's not too late to complain about PPI - Oct 2010
- PPI Judicial Review - Oct 2010
- Lloyds Banking Group tops complaints table - Sept 2010
- Norwich & Peterborough faces claims of massive mis-selling to customers - 09/10
- Lloyds is deluged with over 2,000 complaints a day - Aug 2010
- Cautious funds, high risk gamble - Aug 2010
- Banks luring millions deeper into debt with 'reckless' credit cards - 08/10
- Five year PPI scandal leaves banks laughing - Aug 2010
- Three million in the queue for compensation over PPI mis-selling
- Investor complaints hit a high - July 2010
- Firm bagged £165,000 in commission from 29 TEP sales - July 2010
- PPI complaints set to rise in 2010/2011 - July 2010
- Lloyds scraps PPI sales - July 2010
- PPI and Investment Claims dominate FSCS workload - July 2010
- Banks write off £100,000 after irresponsible lending claims - July 2010
- The great bank protection racket - July 2010
- Irresponsible lending prohibited by OFT - March 2010
- Barclays' hard-sell tactics: You're a 'conquest' not a customer! - May 2010
- FSA takes tough action against poor complaint handling in banks - April 2010
- Investors complain about unit-linked products - March 2010
- £1.5 trillion! Britons rack up a record personal debt mountain - Feb 2010
- Mortgage endowment payouts fall at the Pru - Feb 2010
- Standard Life freezes with-profits bonuses - Jan 2010
- Endowment crisis as up to 99% fall short - July 2009
- Fury over Pru's late mortgage shortfall - June 2009
- Thousands Lose Their Right To Compensation - March 2010
- Unfair Mortgage Charges Refunds - Jan 2010
- Are banks putting investors in peril? Jan 2010
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Latest News
-
Millions of pension dreams shattered - Nov 2011
Nearly three million savers with personal pensions designed to protect them from stock market turmoil have been left up to 45?per cent worse off than people who retired five years ago.
Read More -
FOS raises concerns over whole of life policies - Oct 2011
The Financial Ombudsman Service has raised concerns about the levels of complaints it is receiving about reviewable whole of life policies.
Read More -
Official data shames Barclays as worst bank for complaints - 09/11
Barclays clocked up the most complaints of any UK bank in the first half of 2011 at an astonishing rate of one every minute.
Read More
