Investor complaints hit a high - July 2010
An article in the Financial Times has emphasised the need for financial providers to allow flexibility when dealing with consumer complaints. This is to encourage a shift away from the ‘compliance culture’ as a means of stemming the influx of claims being referred to the Financial Ombudsman Service.
The article highlights the fact that unfortunately, despite regulation, financial providers are failing to deal with consumer complaints effectively.
For the full article please visit the Financial Times website: http://www.ft.com/cms/s/2/72cdfd8c-967c-11df-9caa-00144feab49a.html
Source: Financial Times - July 2010
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