Nerves are entirely understandable. Complaining can be a daunting prospect. It's important to get it right. After all, we're talking about your retirement.
But pension annuity complaints can be complex. In fact, YouGov research* has revealed that 25% of people don't feel that they know enough about claiming to do it on their own, whilst 31% said that they were confused as to whether they could even make a claim.
Complaining can also take time, and that's something none of us has much of these days. In our experience, a typical claim takes anything from 8 weeks to 18 months - and that means it could require a lot of patience and determination.
So to put your mind at rest, here are a few reasons why more than 700,000 people have trusted EMCAS with their precious claims.
Why people choose EMCAS
These days, there are a lot of Claims Management Companies out there. So why choose us?
Ever since we started out in Torquay nearly 11 years ago, we've been passionate about restoring financial justice. Fuelled by a passion for righting wrongs, we've grown to become one of the UK's leading claims management companies. To date, we've won back over £322 million for over 700,000 customers.
Now history and values are all very well. But what do they mean to you? And how do we actually take the headache out of complaining - and get you the outcome you deserve?
As you've learned to your cost, Pensions aren't the simplest of products. Which is why our staff are at hand to help you with your claim. We understand the products in question - and how to build compelling claims. But while we have financial expertise, we're very approachable and talk in straightforward terms you're sure to understand.
We free up your time
Time's a precious commodity these days. That's why, when it comes to jobs around the house or tasks like filling in tax returns - which most of us could attempt - we turn to experts. After all, who wants the hassle, especially when the job can turn out to be more complicated than anticipated.
Our teams at EMCAS have genuine expertise. They make sure your one chance to complain is handled in the best possible way - and your time isn't bogged down in paperwork or phone calls.
We take away the hassle
Our well established, highly trained teams know everything there is to know about making a complaint about a mis-sold financial product.
We deal with every last aspect of your claim - ensuring your case is heard fairly and dealt with effectively.
We're regulated by the Claims Management Regulator in respect of regulated claims management activities, registered with the Information Commissioner. We have an industry leading Code of conduct through the PFCA. The PFCA stands for the Professional Financial Claims Association, their aim is to make sure it's members (such as EMCAS) work to the highest ethical and professional standards when dealing with Consumers, financial institutions and other parties associated with the process of Financial Dispute Resolution Management.
This means that you can use our service knowing that we're a reputable company which promises to treat you with the honesty, respect and dignity that you deserve.
We're on a mission to right financial wrongs
We offer a free initial telephone assessment with no up-front fees and we don't apply our charges to future payments.
We want to make sure you are in a better position than you would have been if you hadn't claimed. If we don't win your claim, we won't charge you a penny**, and you will still have the peace of mind that your annuity is the right one for you, and you've been treated fairly.
If we do win for you, then our professional fee is 35% plus VAT which is a total 42% of any compensation you may receive due to losses suffered to date. Your annuity income will be increased, but no fee will be applied to any future annuity payments.
Should your annuity income be decreased because, for example it was a single life policy when it should have been a joint life, then there is a flat fee of £500 including VAT for our services. This of course will provide you with the peace of mind that your dependant will continue to receive annuity payments in the event of your passing away.
We leave the next bit to you
We hope by now you have a sense of who we are and what we stand for. We hope also that you feel confident we'll do everything in our power to restore what's rightfully yours - while treating you with the respect you deserve.
We're ready to start working for what's rightfully yours as soon as you are. So why not start the process now by clicking to request your call back? Then, once we're off and running, you can relax, safe in the knowledge that we are working hard to get the money you could potentially be owed.