What will happen to my investment policy or savings plan if my complaint is upheld?

In the majority of cases your policy or plan will not be affected by your complaint and it will continue to run as if nothing had happened.

In rare cases where it can be demonstrated that the investment or savings plan was entirely unsuitable and your capital should not have been invested at all, we may be able to retrieve a full refund of the premiums paid into the policy/plan along with interest and some additional compensation. In these cases, your policy/plan may be cancelled as part of the settlement.