What can I do if I am unhappy with the service?
Should you choose to instruct EMCAS to act on your behalf we will at all times endeavour to:
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Act fairly and reasonably in all our dealings with you.
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Ensure that any service offered is one that meets your needs.
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Ensure that all information given to you is clear, transparent, fair and not misleading.
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Advise you only to pursue a claim if it is in your best interest to do so.
At EMCAS we pride ourselves on making sure our customers receive the best possible service. If you are not completely satisfied with the service provided by EMCAS we would like to hear about it – that way we can do our best to put it right. If you have any complaints please contact our Customer Service Manager on 01803 697541 or by email at complaints@emcas.co.uk.
For full details of our complaints procedure please click here.
We also provide Debt Solutions
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Millions of pension dreams shattered - Nov 2011
Nearly three million savers with personal pensions designed to protect them from stock market turmoil have been left up to 45?per cent worse off than people who retired five years ago.
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FOS raises concerns over whole of life policies - Oct 2011
The Financial Ombudsman Service has raised concerns about the levels of complaints it is receiving about reviewable whole of life policies.
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Official data shames Barclays as worst bank for complaints - 09/11
Barclays clocked up the most complaints of any UK bank in the first half of 2011 at an astonishing rate of one every minute.
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