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Home » FAQ » Credit Card » How will I know if the award is fair?

How will I know if the award is fair?

You can be assured that we will be acting in your best interests at all times and we will always endeavour to maximise the amount we recover for you. Remember, we are no win, no fee* therefore it is in both our interests to push for the maximum amount applicable to your case.

We check all calculations thoroughly to ensure that they are compliant with the Financial Services Authorities rules, we also regularly dispute offers made by companies when we feel that they are insufficient and as a result of our actions the offers have often been increased.

*Subject to a fee in the event of termination if requested by the client or caused by the inaction of the client – see Clauses 3 & 7 of our Terms of Engagement, which is provided in our initial information pack.

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