Step 1. Gather paperwork, documents and any other relevant information about your product
When you suspect you’ve been mis-sold a financial product, the first thing you should do is contact the bank or building society in question to raise your dissatisfaction. If you are not completely satisfied with the response you are given, then gather all of the relevant paperwork you have about the policy or product so that you are ready to make a claim.
When speaking with your bank or building society it’s important to remember that certain providers, i.e. Lloyds Bank for example, were fined £117 million in July 2015 for being inconsistent in their complaints handling procedure. (1)
Step 2. Contact EMCAS to assess your circumstances and start your claim
You can call EMCAS directly on our freephone telephone number 0800 0272484 to talk to one of our specialist advisors or you can contact us to request a call back from our team at a time of your convenience.
Being able to talk directly to one of our experts over the phone allows us to discuss your situation in more depth and understand if you can make a claim. We will also explain the claims process in full so you can understand the work we will be carrying out on your behalf. You will also be able to ask any questions you may have.
We are one of the UK’s leading Claims Management Companies so you can feel confident that we will be working in your best interest at all times to claim back what’s rightfully yours.
Once the pack arrives the only thing you have to do is sign and date the letter of authority to confirm your consent for us to look into your claim and send it back to us using the pre-paid envelope provided. It really is as simple as that.
The final step, once we’ve received your pack, is to get started on your claim. From here we will do all the work from start to finish and keep you updated every step of the way. We will inform you of any progress made towards successfully reclaiming any compensation you may be owed.
If your provider tries to contact you in regards to your claim, just let them know EMCAS are dealing with your complaint and any enquiry they have can be passed our way. We will handle all communication between you and your provider, saving you time & hassle.
We will do all we can to recover any compensation due. If our experienced team at EMCAS are not satisfied with the response, we will escalate it to the Financial Ombudsman Service to get you a fair result.
Here at EMCAS we have over 12 years’ experience and are founder members of the Professional Financial Claims Association. Over that time we have helped over 700,000 clients and have reclaimed over £550 million pounds.