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3 Easy Steps: How to Make a Claim for Financial Mis-Selling

EMCAS Financial Mis-Selling
Uploaded by: EMCAS 09.03.2016
Financial mis-selling has been a growing concern over recent years and it’s now bigger than ever.

EMCAS has helped over 700,000 people claim back money from the mis-selling of financial products such as PPI, Endowment Mortgages and Pension Transfers. We have an expert team on hand ready to claim back what you could be rightfully owed. 

We would like to outline the 3 main steps to making a claim and to show you just how simple it can be.

Step 1. Gather paperwork, documents and any other relevant information about your product

When you suspect you’ve been mis-sold a financial product, the first thing you should do is contact the bank or building society in question to raise your dissatisfaction. If you are not completely satisfied with the response you are given, then gather all of the relevant paperwork you have about the policy or product so that you are ready to make a claim.

When speaking with your bank or building society it’s important to remember that certain providers, i.e. Lloyds Bank for example, were fined £117 million in July 2015 for being inconsistent in their complaints handling procedure. (1)

If you can’t find any paperwork or information about the financial product, don’t worry. EMCAS have agreements with many providers, where we require very little information. For some products we can submit your complaint to the bank using just your name, postcode and date of birth, so you don’t need to search for paperwork that could be over ten years old.

Step 2. Contact EMCAS to assess your circumstances and start your claim

You can call EMCAS directly on our freephone telephone number 0800 0272484 to talk to one of our specialist advisors or you can contact us to request a call back from our team at a time of your convenience.

Being able to talk directly to one of our experts over the phone allows us to discuss your situation in more depth and understand if you can make a claim. We will also explain the claims process in full so you can understand the work we will be carrying out on your behalf. You will also be able to ask any questions you may have.

We are one of the UK’s leading Claims Management Companies so you can feel confident that we will be working in your best interest at all times to claim back what’s rightfully yours.

Once we’ve discussed your case over the phone, we’ll send you out an information pack containing more about us, along with our letter of authority. 

Once the pack arrives the only thing you have to do is sign and date the letter of authority to confirm your consent for us to look into your claim and send it back to us using the pre-paid envelope provided. It really is as simple as that.

It’s impossible for us to start your claim until you’ve sent the pack back to us with the signed letter of authority so the sooner you send your pack back the quicker we can start your claim.
Step 3. Wait for your claims progress updates   

The final step, once we’ve received your pack, is to get started on your claim. From here we will do all the work from start to finish and keep you updated every step of the way. We will inform you of any progress made towards successfully reclaiming any compensation you may be owed.

If your provider tries to contact you in regards to your claim, just let them know EMCAS are dealing with your complaint and any enquiry they have can be passed our way. We will handle all communication between you and your provider, saving you time & hassle.

We will do all we can to recover any compensation due. If our experienced team at EMCAS are not satisfied with the response, we will escalate it to the Financial Ombudsman Service to get you a fair result.

Here at EMCAS we have over 12 years’ experience and are founder members of the Professional Financial Claims Association. Over that time we have helped over 700,000 clients and have reclaimed over £322 million pounds.

If you have any questions or queries about making your claim, you can call us on 0800 0934 306 and speak with one of our expert financial advisors today.

Start your financial claim with EMCAS today
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